Please note: Your order will only be processed, packed and shipped AFTER we have received proof of payment. We prefer you to use Payfast. It doesn’t cost you anything, but payment verification and clearance is almost immediate. Payfast usually verify all payments within an hour or two. This is our preferred method of payment. Any other means of payment must be proven by you, the customer. Bank EFTs will have to clear first and only once the payment shows on our bank statement, will the order be processed. We do not accept faxes as POP.
We do not hold stocks here at our sales office. We have working relationships with importers of water treatment products. Most of these products come from the U.S. We take orders and payments and arrange the shipping for you, but all goods are dispatched by the relevant company from their warehouse. This is our dropshipping model.
Delivery by courier is normally 2 – 3 days, but can take a little longer (3 to 5 days) in some instances, depending on the warehouse situation, the type of product and your delivery address. (It could also be quicker). Couriers can only deliver to physical addresses, so do not give us your postal address. Courier shipping rates are based on delivery to cities and towns on major routes. Remote locations, farms and plots will have to have quoted amounts added to the shipping costs. Once you have paid for your order, if the courier charges us extra, we will contact you. If you live in a remote location and do not want to be charged more, rather give an address in a nearby town.
The main warehouse we deal with is in the Cape Town area. Local deliveries could be completed sooner than deliveries to further afield places. Couriers can only deliver to physical street addresses, so please don’t use a postal address as a shipping address, unless you want your parcel sent by post.
In all cases you will be given the delivery service provider, a tracking number and an expected arrival date. Once we have given you the delivery details and tracking number, it is out of our hands. We cannot be held responsible for the courier’s service. You will need to contact them directly.
As with most dropshippers, if they have stocks in their warehouse, you should definitely receive your parcel in 3 to 7 days, but if they are waiting for stocks, or have to make up a kit, this could take a little longer.
Holiday times especially the Christmas/New Year period backlogs occur. Most businesses close and the couriers are also battling with abnormal numbers of parcels and deliveries. Delays are bound to happen.
